Privacy Policy

Liscia Creative is dedicated to delivering high-quality services to you, and this policy delineates our ongoing commitments to you regarding the management of your Personal Information.

We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can obtain a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What constitutes Personal Information, and why do we collect it?

Personal Information refers to information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, and facsimile numbers.

We gather your Personal Information primarily to deliver our services to you, share information with our clients, and for marketing purposes. Additionally, we may utilise your Personal Information for secondary purposes closely associated with the primary purpose, in situations where you would reasonably anticipate such usage or disclosure. You have the option to unsubscribe from our mailing/marketing lists at any time by reaching out to us in writing. Whenever we collect Personal Information, we will, when suitable and feasible, clarify to you the reasons behind collecting the information and our intended use of it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, encompasses details or opinions about an individual's racial or ethnic background, political stances, membership in political groups, religious or philosophical beliefs, membership in professional associations, criminal history, or health information. We will only use sensitive information:

• For the primary purpose for which it was obtained

• For a secondary purpose directly related to the primary purpose

• With your consent; or as required or authorised by law.

Third Parties

Where feasible and reasonable, we will solely collect your Personal Information from you. Nonetheless, there may be instances where we receive information from third parties. In such instances, we will take reasonable measures to ensure that you are informed of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in various circumstances, including:

• Third parties where you have provided consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably safeguards it from misuse, loss, and unauthorised access, modification, or disclosure. This includes the security of your passwords for accounts managed by us. Once your Personal Information is no longer required for the purpose for which it was obtained, we will take appropriate steps to either destroy it or permanently de-identify it. However, the majority of Personal Information is or will be retained in client files, which we will maintain for a minimum of 7 years.

Liscia Creative accepts no responsibility or liability for breaches of personal information in any context. This encompasses, but is not limited to, suspended accounts on social media platforms such as Instagram, Facebook, TikTok, or others. Liscia Creative takes extensive measures to safeguard your accounts and personal information and will make every effort, out of goodwill, to assist in any situation where your information is endangered or threatened, directly impacting your business.

Access to your Personal Information

You have the right to access the Personal Information we hold about you and to request updates and/or corrections to it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Liscia Creative will not impose any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To safeguard your Personal Information, we may request identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information remains accurate and up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you discover that the information we hold is not current or is inaccurate, please inform us as soon as possible so that we can update our records and continue to provide you with quality services.

Policy Updates

This Policy may be revised periodically and is accessible on our website.

If you have any questions or concerns regarding our Privacy Policy, please contact us at: hello@lisciacreative.com